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Salesforce AP-208 exam : Salesforce Accredited Agentforce Financial Services Professional

AP-208 Exam Questions
  • Exam Code: AP-208
  • Exam Name: Salesforce Accredited Agentforce Financial Services Professional
  • Updated: Oct 20, 2026
  • Q & A: 112 Questions and Answers
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Salesforce AP-208 Exam Syllabus Topics:

SectionObjectives
Topic 1: Financial Services Processes- Wealth and insurance workflows
- Sales and service process automation
Topic 2: Security, Reporting, and Integration- Data security and sharing models
- Integration with Salesforce ecosystem tools
- Reporting and dashboards in Financial Services Cloud
Topic 3: Financial Services Cloud Fundamentals- Core concepts and value proposition of Financial Services Cloud
- Industry use cases in banking and insurance
Topic 4: Client and Customer Management- Relationship Groups and role modeling
- Client lifecycle management processes
Topic 5: Data Model and Architecture- Financial accounts and household structures
- Accounts, Contacts, Households, and Relationships

Salesforce Accredited Agentforce Financial Services Professional Sample Questions:

Question #1

During a Financial Services Cloud implementation at an insurance company, a consultant needs to design a broker data model for the broker web portal. The given requirements are:
1. Brokers are treated individually, even if they are associated with the same company.
2. Brokers should never have access to other brokers ' data.
3. Brokers can nominate their assistants to access the broker portal.
4. An assistant can sometimes work for multiple brokers.
Which two considerations should the consultant consider regarding the data model?

  • A. Brokers need to be modeled as Account and Contact individually, as each broker is a legal entity in Salesforce. Then, use a Group Account to model their company.
  • B. Brokers should be modeled as Contact and the Broker company should be modeled as Account, even if they ' re a legal entity individually.
  • C. The Broker Assistant should be modeled as a Contact. Then, use Contact to Contact association if they need work for multiple Brokers.
  • D. The Broker Assistant should be modeled as a Contact. Then, leverage Contact to Multiple Account features if this assistant needs to work for multiple brokers.
Reveal Solution  Discussion  0

Correct Answer: B,D  🗳️

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Question #2

A financial services company has found that more than two-thirds of customer onboarding processes are manually done by client specialists, consuming large amounts of time and resulting in errors in the sales process. The company contacts a consultant to learn how to leverage Financial Services Cloud features to improve the current state. What should the consultant consider from a customer onboarding perspective?

  • A. If the company struggles with the low efficiency of tracking required documents for its customers and creating templates for checklists, Action Plan is recommended to improve the current state.
  • B. If the company struggles with the low efficiency of collecting data in questionnaires and meeting compliance with the company policies, Discovery Framework can be used to improve the current state.
  • C. If the company struggles with the low efficiency of tracking required documents for its customers and creating templates for checklists, Discovery Framework is recommended to improve the current state.
Reveal Solution  Discussion  0

Correct Answer: B  🗳️

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Question #3

s. A financial services company needs to capture a new type of referral that has different required fields than what is currently configured in the org. Which three steps should the administrator take to configure Financial Services Cloud correctly based on the scenario?

  • A. Assign the record type to users.
  • B. Create a new record type " Referral " on the Lead object.
  • C. Create a new referral record type mapper record.
  • D. Create a custom Referral object.
  • E. Update the lead page layout.
Reveal Solution  Discussion  0

Correct Answer: A,B,C  🗳️

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Question #4

A financial services company would like its users to be able to relate two business accounts. What should the administrator configure to meet the requirement?

  • A. Create a new Contact Reciprocal Role for the required value.
  • B. Update the Role picklist on the Account-Account Relationship object with new value.
  • C. Create a new Account Reciprocal Role for the required value.
  • D. Update the Role picklist on the Account-Contact Relationship object with new value.
Reveal Solution  Discussion  0

Correct Answer: C  🗳️

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Question #5

s. A financial services company wants to plan ahead for designing the Financial Services Cloud (FSC) implementation. Which three activities should the implementation team prioritize during planning?

  • A. Beyond the preconfigured settings, evaluate whether they need advanced customizations.
  • B. Prepare for integrations with transactional systems, external data sources, custodians, and any other platforms that the company ' s business relies on.
  • C. Enable and configure person accounts in FSC, and assign users with permission set licenses.
  • D. Design the modifications to fields, picklists, layouts, and other required features to support business processes.
  • E. Review the out-of-the-box capabilities and compare them to the company ' s current needs.
Reveal Solution  Discussion  0

Correct Answer: A,B,E  🗳️

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