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Salesforce AP-203 Exam Syllabus Topics:

Salesforce Communications Cloud Accredited Professional Sample Questions:

Question 1

What are three main factors that should lead a consultant to consider assetization of a commercial product or service?

A. The product/service sold is high volume, one time billing event, such as a pay per view
B. The product services sold will have child features added in the future
C. The Product sold is a device accessory such as phone case
D. The product Service sold has a recurring charge
E. The product services sold can undergo future attribute changes

Question 2

Acme technology is an internet service provider that has 20 distinct download and 10 upload speeds, unique billing code must be sent to billing system during fulfillment.
Which two actions should a consultant recommend for modeling the technical product catalog and decomposition relationship?

A. Create a single CFS specifications and map the upload and download speeds. Retrieve the fulfillment details from the calculation matrix using a custom auto task
B. Create a technical product catalog which maps 1:1 to the billing model. Use the out of the box tool to create product and generate billing code. Use unconditional decomposition relationships to select the correct technical product
C. Create Multiple CFS specification where the billing code attribute is defined. Use attribute based decomposition relationship to map the various upload/download speeds to the billing code attribute
D. Create a single CFS specifications and map the upload and download speeds. Retrieve the fulfillment details from the calculation matrix market using the integration procedure invoked by an auto task

Question 3

United Telecom has release plan for their digital transformation it includes both legacy CRM and their new communication cloud, both of which will be active until the digital transformation is complete. Customer data from the legacy CRM will be migrated into communication cloud as part of first phase of the digital transformation project. There are business critical operations that will remains active in legacy CRM after the first phase of project. Which strategy should a consultant recommended to keep the customer data to sync between the legacy CRM and communication cloud?

A. Synchronize real time customer data between the two CRMs when updated happens in either of the two CRMs
B. Introduce customer data management system as a part of digital transformation to keep customer data up to date
C. Allow updated on Customer Data only on Communication cloud and synchronize the update to the legacy CRM
D. Synchronize real time customer data between the two CRMs at the end of business day using batch updates.

Question 4

Universal Connect (UC) offers only internet service. However, they plan on extending their offering to include TV services for the existing customers. Fulfillment of Internet and TV orders will only require customers to activate one access line.
Consultant plans on mapping Internet and TV products to the same technical product for the access line using decomposition, but there is a common attribute called "Installation Type" on the internet and TV offer. What will be the consultant see as a result if the consumer order internet and TV together?

A. An error at runtime no value will be assigned to the attribute "installation Type" on the technical product
B. No errors will be returned the value for 'Installation type' on the technical product will be set to most recently modified attribute.
C. An error at design time, an error will be returned while configuring the decomposition relationship because of the duplicate attributes
D. No error will be returned the "installation type" will be copied as empty/null after decomposition on the technical product

Question 5

Universal containers is a communication service provider using communication cloud. A member of UC's legacy- system IT team has provided a consultant with an extract of all the existing products from the legacy system and asked the consultant to migrate the data to communication cloud which two question should the consultant ask in this scenario to clarify the data migration strategy?

A. Are there customer specific offerings?
B. Which of the provided products are still actively sold?
C. Can we rationalize products to a smaller number?
D. Which of the products are inactive?

Solutions: