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Avaya Contact Center on Avaya Aura(TM) Communication Manager and Avaya Call Management System Implementation Sample Questions:

1. Click the Exhibit button.

A customer's CMS link has been set up properly. After turning CMS on, the link does not come up. Based on the lines in /cms/pbx/acd1/spi.err, what is the cause for this issue?

A) CMS version is misconfigured on the system-parameters features form.
B) There is no network connection to CLAN.
C) CMS version is not configured an the system-parameters features farm,
D) CM version is not matching CMS setup.

2. Given the use of default netmask, which set of IP addresses would be valid network address for two network cards in a CMS system?

A) 135.9.86.54 192.168.2.2
B) 135.9.86.54 135.9.56.56
C) 192.168.2.3 192.168.2.2
D) 135.9.86.54 135.9.86.58

3. Which statement describes the two types of backups, CMSADM and Maintenance, that are on CMS system?

A) Tape backup is called CMSADM, while network backup is referred as Maintenance.
B) ADM backup includes all Solaris system files and installed programs except CMS database, while Maintenance backup carries CMS database content
C) MSAOM backup is backing up CMS Administrator database portion, while Maintenance backup holds the Historical Call Data of the call center
D) Maintenance backup is an incremental backup, while CMSADM is a full backup otherwise there is no difference

4. Which application or menu can be used for creating an ACD on CMS?

A) CMS-Terminal
B) CMS-Supervisor
C) cms adm
D) cms svc

5. A customer has purchased 5200 agent licenses and each agent has been assigned at least 3 skills.
Which two values would be a valid Data Storage Allocation entry for "Maximum agents lagged in"? (Choose two)

A) 500000
B) 15600
C) 10400
D) 100000

Solutions: