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Avaya 3302 Exam Syllabus Topics:

Avaya Contact Center Control Manager Implementation and Maintenance Sample Questions:

Question 1

A customer plans to deploy Avaya Contact Center Control Manager (ACCCM) with a Communication Manager (CM) solution. As part of the project scope of work, you want to ensure that you have TC'P/IP connectivity to and from the Communication Manager.
Whit h two ACCCM components connect to the CM? (Choose two.)

A. Configuration Service
B. SecurityEngine
C. API Web Services
D. ACCCM Admin Web Interlace
E. Provisioning Server

Question 2

A customer is installing Avaya Contact Center Control Manager (ACCCM) with two locations and two Communication Managers (CM). The customer requires that the ACCCM controls the number ranges that are allowed to be configured for extensions on each CM.
Location 1 will be allowed extensions 1000-1999, and Location 2 will be allowed extensions
2000-2999.
Using ACCCM, how can this be configured?

A. Add twodial plans in ACCCM. Dial Plan1would be configured for ExtensionsRange1000-
1999, Range Management enabled. Dial Plan 2 would beconfigured for Extensions Range
2000-2999, Range Management enabled. Dial Plan 1 is assigned to Location 1 and Dial Plan 2 is assigned to Location 2.
B. Add one dial plan in ACCCM. The Dial Plan would be configured for Extensions Range
1000-2999,Range Managementenabled. The Dial Plan is assigned to Location 1 and to Location 2.
C. Add one dial plan in ACCCM. The Dial Plan would be configured forExtensions Range
1000-2999, In Rangeenabled. The Dial Plan is assigned toLocation1 and to Locution 2.
D. Add two dial plans In ACCCM. DialPlan 1 would be configured for Extensions Range
1000-1999, In Range enabled. Dial (Man A would be configured for Extensions Range
2000-2999, In Range cabled. Dial Plan 1 is assigned to I oration 1 and Dial Plan 2 is assigned to Location 2.

Question 3

A customer is installing a new Avaya Contact Center Control Manager (ACCCM) server on a Windows 2008 server and has logged in with a Domain Account- During installation the customer receives the message in the exhibit.

How can this error be resolved?

A. Right click on the ACCCM <release>.exe (example: ACCCM 6.3.l.exe) and select"run as administrator".
B. Right click on the ACCCM <release>.exe and change permissions to full control for the logged in user.
C. Give the logged in user full control of the C:\ directory.
D. Give the logged in user full control of the C:\temp directory.

Question 4

A customer provided a Windows 2008 R2 Server (or an Avaya Contact Center Control Manager (ACCCM) installation. You have to verify the Internet Information Server (IIS) settings Which two IIS component are necessary for ACCCM? (Choose two.)

A. MessageQueuing
B. ActiveServerPages
C. WebDAV Publishing
D. enable Network DTC access
E. ASP CGI

Question 5

A customer received their Avaya Contact Center Control Manager (ACCCM) license file after they installed ACCCM.
Assuming that the ACCCM is running (but not activated), which steps must be executed in the correct older to install and activate the license file?

A. Copy thelicense file to C:\ and reboot the ACCCM server.
B. Copy the license file to the ACCCM license server directory, on the ACCCM admin page go to CFG > CM > Licensing, select the location of the license file and upload.
C. Copy the license file to the ACCCM license server directory, change theextension to .txt andrestart the Provisioning server.
D. Copy the license file to the ACCCM license server directory end restart the ACCCM server.

Solutions: