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Avaya 2M00001A exam : Selling Avaya Contact Center Solutions for IP Office - APSS Online Test
- Exam Code: 2M00001A
- Exam Name: Selling Avaya Contact Center Solutions for IP Office - APSS Online Test
- Updated: Sep 15, 2026
- Q & A: 71 Questions and Answers
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Avaya 2M00001A Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Selling Value Proposition | - Business benefits of Avaya Contact Center
|
| Integration and Deployment | - IP Office integration with contact center modules
|
| Solution Components | - Avaya Contact Center Select features
|
| Avaya IP Office Contact Center Overview | - IP Office architecture and components
|
Avaya Selling Avaya Contact Center Solutions for IP Office - APSS Online Test Sample Questions:
Which are four midsize contact center customer pain point? (Select four.)
- A. Midsize contact centers have many of the same customer experience aspirations as large enterprises, but with far smaller budgets
- B. Midsize contact centers' end customers want to interact with the business through the channels they choose
- C. Midsize contact centers have sophisticated contact center capabilities but lack the desire to use them to their full potential
- D. Many midsize contact centers have basic automated call distribution (ACD) and reporting - which is no longer meeting their center's requirements
- E. Many midsize contact centers have IT resources that consist of a limited staff of generalists
Correct Answer: A,B,D,E 🗳️
Scenario:
Pursuant to opening a new branch office in an emerging market in South Asia, the distributor {" Distributor") engaged by Avaya comes in contact with a leading businessman in the country who claims to have sufficient contacts within the nongovernment space and offers to promote Avaya and our offerings in the country. For the above purpose, the businessman demands a cash payment of S1000 which the Distributor pays on behalf of Avaya without seeking Avaya's approval.
Is the Distributor's conduct appropriate?
- A. No. because the Distributor violated Avaya's policies on anti-bribery/anti-corruption because he did not conduct any due diligence on the businessman and without Avaya's knowledge engaged in conduct designed to improperly influence a commercial customer.
- B. Yes, since these are typically facilitation "grease* payments aimed to speed up things in the country and are acceptable as exceptions under certain anti-bribery/anti-corruption laws in various countries.
- C. No, the Distributor has violated our Avaya's policies since he did not receive Avaya's approval before effecting the payment.
Correct Answer: A 🗳️
Which are three attributes of Avaya Contact Center Solutions for IP Office? (Select three.)
- A. They can scale up to 5.000 supervisors
- B. They support blended multichannel inbound and outbound contacts
- C. They feature industry-leading agent and supervisor desktops, call recording, and reporting
- D. They can scale up to 10,000 simultaneous configured agents
- E. They supported by Avaya IP Office Support Services (IPOSS)
Correct Answer: B,C,E 🗳️
Which is an IP Office-based Midmarket contact center solution? (Selectone.)
- A. Avaya AuraRegister Contact Center Suite for Midsize Enterprise
- B. Avaya Interaction Center
- C. Avaya IP Office Contact Centre'
- D. Avaya Automated Chat
Correct Answer: A 🗳️
Explanation: Only visible for RealExamFree members. You can sign-up / login (it's free).
Which are the supported countries for Avaya IP Office Contact Center? (Select all that apply.)
- A. US
- B. New Zealand
- C. Germany
- D. India
- E. Canada
- F. Australia
- G. UK
Correct Answer: A,B,C,D,E,F,G 🗳️
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