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Oracle 1Z0-1064-26 Exam Syllabus Topics:

Oracle Fusion Service 2026 Implementation Professional Sample Questions:

1. You have been asked to manage the availability of Knowledge articles. The requirement is that agents, internal users, and external users should all have a way of accessing the articles.
Which three options achieve your customer's requirement?

A) Make them available to external users by giving them access to the internal "My Knowledge" page.
B) Make them available for users with the "Knowledge Analyst" and "Knowledge Manager" roles only.
C) Make them available externally to customers via My Digital Customer Service (DCS).
D) Make them available to employees and agents via My Knowledge.
E) Make them available internally to agents as part of the Service Request Knowledge Panel.

2. Identify two correct options about Application Composer, as the primary web-based tool within Engagement Cloud used to modify standard and custom objects.

A) It requires proper permissions to use the tools and additional permissions to edit the desired object.
B) It allows edits to dashboard pages.
C) In includes a preview option for all standard and custom object pages.
D) It requires the use of a sandbox to modify the fields associated with standard and custom objects.

3. Your client has noticed that inbound emails from customers are not creating or updating service requests.
Which step should they perform to automate it?

A) Adjust permissions on all customer's profiles.
B) Enable SVC_ENABLE_INBOUND_EMAIL_DEFAULT_PROCESSING.
C) Adjust the inbound message filters.
D) Enable SVC_SR_INBOUND_EMAIL_AUTO_UPDATE.

4. Which two are true characteristics about the lifecycle of a service request?

A) Users can reopen a service request when the status is set to "Resolved".
B) "Closed" status is set by an automatic job after a specified number of days.
C) If required, users can manually set the "Closed" status for a service request.
D) Users can reopen a service request when the status is set to "Closed".
E) "Customer working" is one of the five seeded status types.

5. Which three subobject functions are included in the REST API for Service Requests (SRs)?

A) Delete activity
B) Update resource manager
C) Delete message
D) Update SR reference
E) Update resource member

Solutions: