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Salesforce Certified Slack Administrator Sample Questions:

1. When advising team members on the best practices of threading, what should you tell them is an effective way of using threads?

A) To make multiple discussions in the same channel easier to follow
B) To ensure that others in a channel will be notified of new messages
C) To add responses such as "thank you" or "I'm looking into it" without cluttering the channel needlessly
D) To use slash commands without disturbing the rest of the channel members

2. Your company, Alpha Corp, highly prioritizes information security. The company has just set up Slack Connect channels to work with Beta Corp. Slack Connect direct messages (DMs) are disabled at this time.
Given this, your Chief Information Officer (CIO) wants to know whether your organization's users can communicate with external users from Beta Corp using Slack Connect DMs.
What should you tell the CIO?
(Select the best answer.)

A) Alpha Corp users cannot DM anyone from Beta Corp since Slack Connect DMs are disabled.
B) Alpha Corp users can DM any Beta Corp users that are in the same Slack Connect channels as they are.
C) Alpha Corp users can DM any Beta Corp users now that the two organizations have been connected.
D) Workspace Admins can give access to specific Alpha Corp users to DM with Beta Corp.

3. Lindy leads an internal communications team.
Her team wants to use public channels to gain more transparency in their internal communication. Employees currently tend to default to private channels/direct messages out of habit. Lindy needs to show employees the benefits of public channels.
Which initiative should Lindy proceed with to drive behavioral change?

A) Work closely with the executive team, and have them mandate public channel usage.
B) Encourage executives to model this behavior and communicate in public channels themselves.
C) Solicit the help of Slack admins and champions to plan a Slack Day focused on the benefits of public channels and how they unlock the power of Slack's search capabilities.
D) Temporarily disallow the creation of private channels through the admin settings, and share an announcement in Slack stating why and describing the benefits of Slack's search capabilities.

4. You're a Workspace Admin on the Slack Business+ plan. Your company, Hurricane Inc., recently acquired another company, Tidepool Ltd., that uses the Slack Pro plan. You need to consolidate Tidepool's Slack workspace into Hurricane's workspace.
What is the best option for moving Tidepool's channels?
(Select the best answer.)

A) Use the Move Channels page in the admin dashboard to move channels to Hurricane's workspace.
B) Create new channels in Hurricane's workspace to mirror the channels in Tidepool's workspace.
C) Copy all of Tidepool's channels into Hurricane's workspace using Copy Channels on the Channel Management page.
D) Export all public channels from Tidepool's Pro workspace, then import them into Hurricane's Business workspace.

5. What would be the expected behavior if a team member in Enterprise Grid is added to an IdP (Identity Provider) group with auto-provisioning enabled to a workspace?

A) There will be no changes to the member's workspace list.
B) The member would be automatically added to the new workspace and would be unable to leave.
C) The member would be automatically added to the new workspace unless it is a hidden workspace.
D) The member would be notified that they have a new workspace that they can join and would be unable to dismiss it until they have joined the workspace.

Solutions: