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Nokia SDM_2002001030 Exam Syllabus Topics:

Nokia SDM Certification - PS NSOP Sample Questions:

1. Which OSS Tool would be used to perform the eTOM defined function of: Fulfilment Service Activation?

A) NetAct Configurator.
B) Oblicore.
C) One NDS.
D) NetAct SQM.

2. The customer CTO calls you (The Technical Support Manager) directly to resolve a service outage in what he describes as strategically important area. What is the correct course of action?

A) Call out a Technical Support Engineer to immediately resolve the issue.
B) Request the NOC to raise an urgent TT for the issue.
C) Escalate to FLM.
D) Immediately advise the CT head of the situation and request advice for prioritisation.

3. The outsourcing business is growing fast and NSN needs to ensure that the customer feels confident in our capabilities. What support could be provided by an expert Field Operations Manager?

A) Be ready to support any Field engineers who are struggling with daily tasks and define a plan for the Team Leaders that will ensure OPEX remains constant.
B) Ensure your knowledge is up-to-date with current business requirements and Operations Model development in order to support the Account Director.
C) Define Field Operations strategy and directly inform the customer about the changes needed.
D) Apply the guidelines you received regarding Field Operations and have the Account Director inform the customer regarding the Field Operations setup.

4. Which description is MOST descriptive of Network Operations in an Operator organisation?

A) Network Operations is the part of a customer's organisation that manages the Network Elements to ensure they are maintained and operative at all times to provide the quality of service promised to the end-users.
B) Network Operations is part of the Outsourced services and is responsible for managing all the NwOps functions: Fault Management; Configuration Management; Performance Management; Security Management; OSS Administration; Maintenance, It does not include but Network Planning activities.
C) Network Operations provides the management of the operated network and all events that may cause any disruption of service to end users or cause it to be in a jeopardous state. It follows that the overriding delivery objective is to provide the quality of service as defined by the business and promised to the end users.
D) Network Operations is managed by the Chief Technical Officer or equivalent and is the part of the organization responsible for matters of a technical nature including repairing the network to the quality standards agreed with their customers.

5. What is the duration of a Short Term Planning (STP) period?

A) 1 month.
B) 1 Quarter.
C) 6 Months.
D) 1 Year.

Solutions: