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Salesforce Plat-UX-102 Exam Syllabus Topics:

Salesforce Certified Platform Strategy Designer Sample Questions:

Question 1

A strategy designer at Cloud Kicks conducted a series of interviews with business stakeholders and customers to gain insights into existing customer support operations and wrote the design challenge statement. which option reflects the format of the design challenge statement?

A. As a user, I want to see trending support resources upon the first login to customer support so I
B. How might we save our existing customers time by preemptively serving the info they need to
C. Unify platforms and centralize support operations to save customers time and reduce business

Question 2

The design team is working on a high-fidelity prototype to create a more enjoyable user experience. The development team is busy and focused on the build, so the design team wants to engage them efficiently.
What is a key reason why they would engage the developer team?

A. To validate technical limitations
B. To research new features
C. To provide design feedback

Question 3

Cloud Kicks' existing customers are loyal, but the company believes its total addressable market is larger.
What should their strategy designer explore to increase market share?

A. Diversifying product offerings
B. Reinvesting in existing products
C. Deepening customer engagement

Question 4

Customer service surveys and user feedback reveal Cloud Kicks' users desire new features on the sales platform How should the strategy designer collaborate with the UX designer to ensure those features are both viable and feasible?

A. Identify user quotes to make the case.
B. Co-create a journey map with users
C. Align design implications to business goals.

Question 5

A cross-disciplinary team at Cloud Kicks has to synthesize top customer quotes and insights from research and turn them into design opportunities.
Which question should the team use to prioritize insights?

A. Is our technology capable of supporting this need?
B. What will bring in the most revenue?
C. How will this improve the customer experience?

Solutions: