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WGU Operations-Management Exam Syllabus Topics:

WGU Operations Management (C215, VDC2) Sample Questions:

Question 1

Which two capacity measurement concepts should a firm consider when conducting a location analysis?
Choose 2 answers

A. Proximity to sources of supply
B. Building employee relations
C. Site considerations
D. Throughput time

Question 2

Which formula would compute process velocity?

A. Throughput time / value-added time
B. Time a resource is used / time a resource is available
C. Output / input
D. Actual output / standard output

Question 3

Which quality control tool should be used to monitor the current status or end result of a process?

A. Scatter diagram
B. Flowchart
C. Control chart
D. Checklist

Question 4

What is the common theme in total quality management (TQM) across all functions in an organization?

A. To reward people rather than teams
B. To satisfy customer needs
C. To ensure profit from product changes
D. To enhance management software

Question 5

Which continuous improvement method does Cpk measure?

A. The most common measurement process
B. Parts per million on the capability index
C. How close one is to a target and how consistent one is with the average performance
D. What a process is capable of and how long it will take to conclude

Solutions: