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EXIN ITIL Foundation Sample Questions:

1. Which process has the following objective 'Establish new or changed services into supported environments within the predicted cost, time and resource estimates'?

A) Service transition planning and support
B) Change management
C) Service strategy
D) Service level management

2. Which two elements of financial management for IT services are mandatory?

A) Budgeting and charging
B) Budgeting and accounting
C) Accounting and charging
D) Costing and charging

3. Which statement about the known error database (KEDB) is CORRECT?

A) It is maintained by incident management and contains solutions to be implemented by problem management
B) It is maintained by the service desk and updated with the details of each new incident
C) It is maintained by problem management andis used by the service desk to help resolve incidents
D) It is a part of the configuration management database (CMDB) and contains workarounds

4. Which of the following would NOT be contained in a release policy?

A) Roles and responsibilities for the release
B) The risk register for the release
C) Naming and numbering conventions
D) Entry and exit criteria of the release into testing

5. What is used to control a process?

A) Functions
B) Stakeholders
C) Inputs
D) Objectives

Solutions: