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| Section | Objectives |
|---|---|
| Digital Product Lifecycle | - Service value creation - Value streams - ITIL operating model - Digital product lifecycle |
| Guiding Principles for High-Velocity IT | - Continuous improvement - DevOps culture - Agile methods - Application of ITIL guiding principles - Lean practices |
| Contribute to Value with Digital Products | - Assured conformance - Valuable investments - Co-created value - Fast development - Resilient operations |
| Understand High-Velocity IT Concepts | - Digital products - Digital transformation - IT transformation - Digital technology - Digital organization - High-velocity IT |
| High-Velocity IT Techniques and Practices | - Testing and validation - Security and risk management - Automation - Cloud computing - Architecture and design |
1. A development team has too much work in progress. Features are started quickly, but many remain unfinished for long periods, causing delays and confusion.
Which technique would BEST help the team improve flow?
A) Kanban
B) Shift-left testing
C) Chaos engineering
D) Service level management
2. A software development organization only has one design team that is capable of working in an iterative and flexible manner. There are many teams that can do routine software development.
Which project should be assigned to the iterative flexible design team?
A) A change to a finance application to support a new tax regulation
B) An update to an application with fixed deliverables in the contract
C) Control software that will be added to a washing machine
D) A mobile application to enable users to manage their finances
3. A provider has researched a market opportunity, created an initial product concept, built a pilot version, and gathered feedback from early adopters.
Which stage of the digital product lifecycle is the provider MOST clearly operating in?
A) Obtain/build
B) Retire
C) Support
D) Engage
4. An organization's executive management team is trying to build a Lean culture. The line managers in this organization have historically focused on ensuring that employees meet performance quotas and that the employees follow documented procedures. The executive management team is working with line managers to reinforce new ways of thinking, acting, and supporting employees. To do this, they are modelling new behaviours.
Which TWO behaviours of the line managers BEST align with Lean culture?
1. Talking directly to employees to understand how work is actually
done
2. Asking team leaders to define new procedures that ensure goals will
be met
3. Asking team leaders what help employees need and offering that help
4. Using coaching techniques to encourage and incentivize employees
A) 1 and 4
B) 2 and 3
C) 1 and 2
D) 3 and 4
5. Which statement about safety culture is CORRECT?
A) It treats failures as learning and improvement opportunities
B) It ensures that people are protected from danger
C) It eliminates flaws in a complex system
D) It encourages collaboration and discourages conflicting opinions
Solutions:
| Question # 1 Answer: A | Question # 2 Answer: D | Question # 3 Answer: A | Question # 4 Answer: A | Question # 5 Answer: A |
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