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Genesys Cloud CX AI-GPE and GPR Certification Sample Questions:

1. Which two characteristics describe content offers in Predictive Engagement?
(Choose two)
Response:

A) Automatically adjust voice prompts
B) Require queue assignment
C) Delivered based on visitor behavior
D) Can be personalized using attributes

2. Customer journey information is NOT available on which of the following channels?
(Choose three answers)
Response:

A) Agentless email notifications
B) Web messaging
C) Instagram DM
D) Agent-initiated callbacks

3. Which type of visitor data is displayed alongside interaction history for agents?
Response:

A) Agent scoring rubrics
B) Visitor's full browsing history from all domains
C) Session-based attributes and behaviors
D) CRM integration logs

4. The Queue Impact View only displays metrics for the current day's interactions.
(True/False)
Response:

A) True
B) False

5. Which two methods are available as routing options in Genesys Cloud queues?
(Choose two)
Response:

A) Bullseye Routing
B) Agent Whisper
C) Call Blending
D) Predictive Routing

Solutions: