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Salesforce Certified Field Service Consultant Sample Questions:

1. Universal containers products need to be traceable form the factory to customer sites. The products are installed using disposable kits.
How should the consultant configure this?

A) Create the products and the installation kits as unsterilized inventory.
B) Creak the products as serialized inventory and the installation kits as unsterilizedinventory.
C) Create the products and the installation kits as a singleserialized product.
D) Create the products and the installation kits as serialized inventory.

2. Service resources at Universal Containers (UC) frequently work in more than one service territory.
The current scheduling policy looks only at primary territory. While UC still wants the optimizer to use the service resource's primary territory when scheduling, UC also wants the scheduling policy to look at the resource''s secondary service territories.
Which two scheduling policy changes should a Consultant recommend?
Choose 2 answers

A) Select Working Location Enable Primary on theWorking Territories Work Rule:
B) Remove the Match Territory Work Rule.
C) Deselect Working Location Enable Primary on the Working Territories Work Rule.
D) Include the Mateh Territory Work Rule.

3. Technicians earn certifications that must be renewed periodically to ensure their skills remain up to date.
How can these certifications be managed on the Resource?

A) Add the Resource Skill and remove from the Service Territory once expired.
B) Add the Resource Skill and create Absence onceexpired.
C) Add the Resource Skill and set the End Date.
D) Add the Resource Skill and track certification using reminder.

4. Universal Containers is deploying Field ServiceLightning in Europe, where pricing varies by country.
What Price Book structure is recommended?

A) Utilize a custom Price Book specific to each country.
B) Utilize a custom Price Book with pricing rules applied.
C) Utilize the standard Price Book with pricing rules applied.
D) Utilize a standard Price Book specific to each country.

5. Universal container needs to verify that a repair job has been completed to the customer satisfaction before an invoice can be generated Which two items should the consultant consider?
Choose 2 answers

A) Configure signature blocks for service report templates
B) Generate service in the organization's default language
C) Add service reports templates to the appropriaterepair work type
D) Send a feedback survey to the customer when a service appointment is completed

Solutions: