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IBM WebSphere Lombardi Edition V7.2, BPM Program Management Sample Questions:

1. In the Playback 0 review session, the executive sponsor for BPM suggested adding a requirement to the business process not previously articulated. The executive sponsor would like to see the business requirement implemented by the next playback validation session. How should the program manager handle the previously unknown business requirement?

A) Explain to the executive sponsor that the requirement will be implemented in the next iteration.
B) Proceed with Playback 1 and include the new requirement in the set of requirements for the development phase.
C) Validate user story with process owner and schedule for a later iteration.
D) Find the best time in the development effort when resources are available to insert the business requirement implementation.

2. A program manager is planning a project after Playback 0 with a customer. The first proposed plan includes releasing the process with no integrations to external systems. In this plan the process participants will key in data into the process application manually for the first release. The customer replies that this is not a good solution because the integrations are required. The customer proposes a second plan where all the integrations are built for the first release and it will take nearly 3 times as long to deliver with a duration of 9 months. After discussing the pros and cons of the different approaches the customer states that the plan with integrations will be less work and cost overall because they know that they will eventually build all the integrations. How should the program manager respond?

A) Accept the second plan because it will lock the customer into a much longer implementation during which the program manager can push for shorter releases.
B) Continue to support the first plan because partial solutions that bring about an earlier release will often demonstrate that the full scope of initial planned integrations are not required.
C) Accept the customer's proposed plan as the customer has confirmed that the integrations will eventually be implemented. The program manager will document the integration risks.
D) Continue to support the first plan because it gives the process participants the ability to work with the data first hand and greatly reduce the user acceptance testing.

3. The following is an example of a user story: s a hiring manager, I need a web form to enter results of my interview with the candidate. If I decided not to hire the candidate, I need to email the?s a hiring manager, I need a web form to enter results of my interview with the candidate. If I decided not to hire the candidate, I need to email the recruiter so that he/she can call the candidate. If I decided to hire the candidate, I need to open an MS Word template and draft an offer for employment? What feedback should the program manager give on the user story?

A) It is poorly written user story because it documents what the user needs to do.
B) It is a good user story because it maintains a clear definition of what the hiring manager needs to accomplish and why.
C) It is a good user story because it leaves out all implementation details as to how the work will actually get done.
D) It is a poorly written user story because it specifies implementation details.

4. A development team is preparing Playback 2. The Playback includes system integrations. When preparing for a playback, what should the program manager do? Advise the development team to:

A) postpone the playback if a technical problem is found.
B) use power point slides with screenshots.
C) create a script and practice the playback.
D) warn stakeholders with possible technical problems in advance.

Solutions: