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Salesforce AI-201 Exam Syllabus Topics:

Salesforce Certified Agentforce Specialist Sample Questions:

1. Universal Containers (UC) noticed an increase in customer contract cancellations in the last few months. UC is seeking ways to address this issue by implementing a proactive outreach program to customers before they cancel their contracts and is asking the Salesforce team to provide suggestions. Which use case functionality of Model Builder aligns with UC's request?

A) Customer churn prediction
B) Contract Renewal Date prediction
C) Product recommendation prediction

2. Leadership needs to populate a dynamic form field with a summary or description created by a large language model (LLM) to facilitate more productive conversations with customers.
Leadership also wants to keep a human in the loop to be considered in their AI strategy. Which prompt template type should the Agentforce Specialist recommend?

A) Record Summary
B) Field Generation
C) Sales Email

3. A sales rep at Universal Containers is extremely busy and sometimes will have very long sales calls on voice and video calls and might miss key details. They are just starting to adopt new generative AI features. Which Einstein Generative AI feature should An Agentforce recommend to help the rep get the details they might have missed during a conversation?

A) Sales Summary
B) Call Summary
C) Call Explorer

4. What is the main purpose of Prompt Builder?

A) A tool for developers to use in Visual Studio Code that creates prompts for Apex programming, assisting developers in writing code more efficiently.
B) A tool within Salesforce offering real-time Al-powered suggestions and guidance to users, Improving productivity and decision-making.
C) A tool that enables companies to create reusable prompts for large language models (LLMs), bringing generative AI responses to their flow of work

5. Which configuration must An Agentforce complete for users to access generative Al-enabled fields in the Salesforce mobile app?

A) Enable Dynamic Forms on Mobile.
B) Enable Mobile Prompt Responses.
C) Enable Mobile Generative AI.

Solutions: