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| Section | Weight | Objectives |
|---|---|---|
| Develop deals by using intelligent opportunity research | 25-30% | - Optimize opportunity management workflows - Use AI for opportunity research and insights - Configure forecasting and goal management - Deploy and configure Sales Close Agent |
| Optimize AI-driven sales workflows and insights | 20-25% | - Configure Copilot for Sales - Implement predictive scoring and relationship intelligence - Set up conversational intelligence - Configure Sales accelerator and work distribution |
| Qualify and prioritize leads by using AI | 15-20% | - Implement Sales Qualification Agent - Fine-tune predictive lead scoring models - Configure lead qualification processes - Automate lead routing and prioritization |
| Extend and enhance sales solutions with AI | 10-15% | - Monitor and optimize AI performance - Implement collaboration features - Deploy and manage AI agents - Configure reporting and visualization |
| Configure Dynamics 365 Sales core features for AI | 15-20% | - Set up core sales entities and relationships - Design and configure sales data model - Integrate Microsoft Power Platform components - Configure security and access for AI features |
1. A company uses Dynamics 365 Sales to manage enterprise opportunities. The sales team enables the Sales Research Agent to generate research summaries for each opportunity.
Sales managers must determine whether opportunities have strong external indicators that support deal progression.
You need to analyze insights from the research canvas for evidence that a deal environment is favorable.
Which two research canvas insights should you provide to the sales managers? Each correct answer presents part of the solution. Choose two.
NOTE: Each correct selection is worth one point.
A) Seller activity and email response rates from CRM records.
B) Recent public developments that influence the account's business environment.
C) Strategic landscape analysis relative to the seller's value proposition.
D) Record audit history and related activity creation timestamps.
2. A sales director wants representatives to focus on high-priority prospects every morning without manually reviewing hundreds of records. Which feature best supports this objective?
A) Security Roles
B) Audit History
C) Sales Accelerator worklist
D) Duplicate Rules
3. A sales administrator evaluates AI recommendations after several months and notices increasing prediction accuracy. What most likely contributed to this improvement?
A) Fewer CRM users
B) Increased storage capacity
C) More historical business outcomes
D) More security roles
4. You manage Dynamics 365 Sales.
The sales managers want to confirm that the Sales Close Agent generates insights that help progress deals. When monitoring the Sales Close Agent, you observe that some engagements are failing.
You need to determine how the Sales Close Agent handles engagement failures.
How should you expect the agent to behave when an error occurs?
A) Retries up to three times within the next hour. If those attempts fail, the system retries over the next three days. If the agent continues to fail, it is marked as a failure.
B) Retries indefinitely every few minutes until successful.
C) Retries once after 24 hours. If it fails again, the record is immediately marked Completed to prevent duplicate processing.
D) Stops retrying for that record unless an administrator uses Apply changes in the agent settings to reprocess already-handled records.
5. A sales executive wants to measure whether Copilot adoption actually improves seller productivity over time. Which metric would provide the strongest evidence?
A) Total database storage consumed
B) Number of CRM security roles created
C) Number of duplicate contacts removed
D) Reduction in preparation time while maintaining sales quality
Solutions:
| Question # 1 Answer: B,C | Question # 2 Answer: C | Question # 3 Answer: C | Question # 4 Answer: A | Question # 5 Answer: D |
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