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Apple OS X Support Essentials 10.9 Sample Questions:

1. ---
Three methods for uninstalling applications include:
Open Launchpad, hold down the Option key, and click the "X" button In the Finder, drag the primary application to the Trash and then empty the Trash Use a custom-built uninstaller package

A) What four methods can be used to restore from a Time Machine backup?
B) What three primary sources can Migration Assistant pull from?
C) Which two methods can be used to automatically connect a network share?
D) What three methods can be used to uninstall applications?

2. When a user logs in, which task is NOT performed by the user's loginwindow or launchd processes?

A) Configure input device and system settings according to System Preferences.
B) Launch Login Items specified in Users & Groups preferences.
C) Launch Dock and Finder.
D) Launch items in /Library/LaunchDaemons.

3. System Preferences is divided into five categories, from top to bottom; Personal, Hardware, Internet & Wireless, System, and Other.

A) What are the five System Preference categories?
B) What are the advantages of application sandboxing?
C) What does the diagnostic reporting feature do?
D) How does file system journaling work?

4. Which tool lets you search log files?

A) Network Utility
B) Activity Monitor
C) Console
D) Archive Utility

5. What's used to identify a Wi-Fi network?

A) A Service Set Identifier, or SSID, is used to identify a Wi-Finetwork name and associated configuration.
B) OS X sharing services include DVD or CD sharing, Screen Sharing, File Sharing, Printer Sharing, Scanner Sharing, Remote Login, Remote Management (ARD), Apple Events, Internet Sharing, and Bluetooth Sharing.
C) AirDrop provides a quick and easy method to share fileslocally via Wi-Fi. AirDrop creates a secure peer-to-peernetwork between local devices. You can verify that a Macsupports AirDrop from the Finder Go menu.
D) The network service order list is used to determine the primary network service interface if there is more than one active service. All network traffic that isn't better handled via local connection to an active network service interface is sent to the primary network service interface. So in most cases all WAN traffic, Internet traffic, and DNS resolution is sent through the primary network service interface.

Solutions: