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Nortel 920-166 exam : NCSS-Contact Center Multimedia Ris.6.0

920-166 Exam Questions
  • Exam Code: 920-166
  • Exam Name: NCSS-Contact Center Multimedia Ris.6.0
  • Updated: Aug 15, 2026
  • Q & A: 62 Questions and Answers
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Nortel 920-166 Exam Syllabus Topics:

SectionObjectives
Topic 1: System Implementation and Configuration- Domain Integration and Trust
- Server and Client Deployments
Topic 2: Contact Center Multimedia Fundamentals- Multimedia Contact Center Features
- Open Queue Interfaces
- Integration with Contact Center Manager
- Communication Control Toolkit Usage
Topic 3: Operational Tasks- Reporting and Administration Tools

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