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Cisco 820-421 Exam Syllabus Topics:

Cisco Applying Cisco Specialized Business Value Analysis Sample Questions:

1. You are conducting a project jointly with the customer IT manager for a Customer Division Executive. Which statement is true about presenting recommendations to an Executive?

A) For all recommendations, include a request of funding to conduct a deeper analysis of benefits
B) Recommendations involving process changes should be presented by the IT manager or another internal employee
C) Present ideas which are aligned to the customer's strategy and are realistic to implement
D) Present only the ideas which require the IT manager to seek new budgets / funding

2. Which of the following should you do when defining assumptions?

A) Be comfortable proposing a solution with any level of risk, since you can cover potential downside with an assumption.
B) Ensure each assumption about a business benefit clearly ties with a single IT capability.
C) Identify only those items which relate to the first phase of an implementation.
D) Identify the data or decisions which could raise the likelihood that the statement comes true.

3. Which two should be included in a "target state implementation approach"? (Choose two.)

A) Potential risks
B) Assumptions
C) Financing terms
D) Project leader name

4. Which of the following statements is true?

A) Both Cisco and partner capabilities should be considered as viable candidates for inclusion in a solution design.
B) TOGAF ADM is a standard framework to assess IT quality and productivity.
C) You should avoid discussion of 3rd party products or services, when exploring possible solutions with the customer.
D) Value chain analysis is the preferred method to assess customer sensitivity to price increases.

5. How can business capability increments lend structure to work packages and reduce risk?

A) By generally describing stretch goals for individuals
B) By communicating how IT features enable process improvement
C) By decomposing activities into a consistent number of tasks, with the smallest scope
D) By providing clarity on several aspects of activities required as part of the implementation

Solutions: