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The average Salary of a Microsoft Certified Desktop Support Technician
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Reference: https://www.microsoft.com/en-us/learning/exam-70-685.aspx
Exam 70-685 is intended for those who will support end users running the Windows 7 operating system in a corporate environment. Candidate must have skills using applications added in the Windows 7 operating system, such as productivity applications used in a corporate environment and Microsoft Office applications. You should be able to fix operating system problems on the phone, by email, by logging in to a remote end-user system, or by visiting an end-user desktop. You will also need to have a working knowledge of how it works in an Active Directory domain environment. After you pass exam 70-685: Pro: Windows 7, Corporate Office Technical Support, you meet the requirements for Microsoft Certified IT Professional (MCITP): Corporate Office Support Technician 7.
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| Section | Weight | Objectives |
|---|---|---|
| Identifying Cause of and Resolving Security Issues | 18% | - Troubleshoot User Account Control (UAC) and permissions - Manage Windows Firewall and security settings - Resolve update and antivirus issues |
| Supporting Mobile Users | 18% | - Support power management and mobile hardware - Manage offline files and synchronization - Configure and troubleshoot remote access |
| Identifying Cause of and Resolving Desktop Application Issues | 20% | - Manage application settings and permissions - Troubleshoot application failures and crashes - Resolve software installation and compatibility issues |
| Identifying Cause of and Resolving Networking Issues | 23% | - Troubleshoot enterprise logon and authentication issues - Resolve network connectivity and IP configuration problems - Fix name resolution and DNS/DHCP issues |
| Managing and Maintaining Systems That Run Windows 7 Client | 21% | - Troubleshoot system performance and stability - Manage system recovery and data protection - Resolve hardware and driver issues |
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