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Microsoft 70-685 exam : Pro: Windows 7, Enterprise Desktop Support Technician

70-685 Exam Questions
  • Exam Code: 70-685
  • Exam Name: Pro: Windows 7, Enterprise Desktop Support Technician
  • Updated: Sep 11, 2026
  • Q & A: 191 Questions and Answers
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Salary of Microsoft Certified Desktop Support Technician Professional

The average Salary of a Microsoft Certified Desktop Support Technician

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Microsoft 70-685 Exam Reference

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Reference: https://www.microsoft.com/en-us/learning/exam-70-685.aspx

What is Microsoft 70-685 Exam

Exam 70-685 is intended for those who will support end users running the Windows 7 operating system in a corporate environment. Candidate must have skills using applications added in the Windows 7 operating system, such as productivity applications used in a corporate environment and Microsoft Office applications. You should be able to fix operating system problems on the phone, by email, by logging in to a remote end-user system, or by visiting an end-user desktop. You will also need to have a working knowledge of how it works in an Active Directory domain environment. After you pass exam 70-685: Pro: Windows 7, Corporate Office Technical Support, you meet the requirements for Microsoft Certified IT Professional (MCITP): Corporate Office Support Technician 7.

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Microsoft 70-685 Exam Syllabus Topics:

SectionWeightObjectives
Identifying Cause of and Resolving Security Issues18%- Troubleshoot User Account Control (UAC) and permissions
- Manage Windows Firewall and security settings
- Resolve update and antivirus issues
Supporting Mobile Users18%- Support power management and mobile hardware
- Manage offline files and synchronization
- Configure and troubleshoot remote access
Identifying Cause of and Resolving Desktop Application Issues20%- Manage application settings and permissions
- Troubleshoot application failures and crashes
- Resolve software installation and compatibility issues
Identifying Cause of and Resolving Networking Issues23%- Troubleshoot enterprise logon and authentication issues
- Resolve network connectivity and IP configuration problems
- Fix name resolution and DNS/DHCP issues
Managing and Maintaining Systems That Run Windows 7 Client21%- Troubleshoot system performance and stability
- Manage system recovery and data protection
- Resolve hardware and driver issues

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