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Microsoft 70-272 exam : Supporting Users and Troubleshooting Desktop Applications

70-272 Exam Questions
  • Exam Code: 70-272
  • Exam Name: Supporting Users and Troubleshooting Desktop Applications
  • Updated: Aug 29, 2026
  • Q & A: 100 Questions and Answers
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Microsoft 70-272 Exam Syllabus Topics:

SectionObjectives
Topic 1: Network and Connectivity Support- TCP/IP and LAN connectivity
  • 1. IP configuration and troubleshooting
    • 2. Name resolution issues (DNS/WINS)
      Topic 2: Troubleshooting Desktop Applications- Application compatibility issues
      • 1. Compatibility mode and updates
        • 2. Legacy application support on Windows XP
          - Microsoft Office and productivity applications
          • 1. Word, Excel, Outlook troubleshooting
            • 2. Application installation and configuration issues
              Topic 3: Security and User Support- System security troubleshooting
              • 1. Windows Firewall configuration
                • 2. Malware and antivirus issues
                  - User account management
                  • 1. Password and access issues
                    • 2. Local user accounts and permissions
                      Topic 4: Operating System Troubleshooting- Windows XP system issues
                      • 1. Startup and performance problems
                        • 2. User profile and system settings
                          - Device and driver issues
                          • 1. Hardware driver installation and rollback
                            • 2. Device Manager troubleshooting

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