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Cisco 642-770 Exam Syllabus Topics:

Cisco Operational Foundations for Cisco Service Provider Core Networks Sample Questions:

1. According to Cisco IOS Management Best Practices, which eight items are included in the Global Standard Configuration Template? (Choose eight.)

A) logging commands
B) VTY commands
C) service commands
D) HA commands
E) IP commands
F) SNMP commands
G) AAA commands
H) console port commands
I) banner commands
J) device commands

2. According to the ITIL@ v3 framework, which two statements define change success? (Choose two.)

A) Change completed with minor modification to the implementation plan.
B) Successfully completed a few minutes after the change window.
C) No network outage after the change.
D) Met request for change (RFC) criteria.

3. According to the ITIL@ v3 framework, which four categories are used to prioritize a Request for Change? (Choose four.)

A) intermediate
B) medium
C) low
D) standard
E) high
F) immediate (emergency)

4. You use a method of procedure for a planned configuration change with a software upgrade on a router. If the software was corrupt, which section of the method of procedure would you refer to?

A) reinstall procedures
B) reload procedures
C) terminal report procedures
D) backout procedures

5. Which two opportunities for improvement are realized by trending the metrics for the total number of trouble tickets by severity per period (total and by support queue)? (Choose two.)

A) identifying the rate of change
B) understanding the effects of the incident management process improvements
C) collection of information relating to the incidents for higher-tier analysis
D) better incident resource allocation

Solutions: