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Avaya Proactive Contact Implementation and Maintenance Sample Questions:

1. Which three features are available in soft-dialer? (Choose three.)

A) List Sharing
B) Wait For Beep Detection
C) Agent Blending
D) Agent Owned Recall (AOR)
E) Native Voice and Data Transfer (NVDT)

2. A Job is running on Avaya Proactive Contact 5.0 and the system operator notices that not enough records are selected. The operator wants to change selection criteria to select more records and re-run the call selection without stopping the job.
How can this be achieved?

A) Change the parameters and re-run the selection from Command User Interface (CUI).
B) Change the parameters and re-run the selection from Editor.
C) Change the parameters and re-run the selection from Monitor.
D) Change the parameters and re-run the selection from Analyst.

3. Agents are no longer being acquired or released.Which two command-line troubleshooting tools can be used to see if all of the blend processes are still running? (Choose two.)

A) rpm -I
B) vmstat
C) check_pds
D) cbaui

4. A system operator needs to configure telephone numbers in 720-435-xxxx to be in the Mountain No Daylight time zone (K). The exhibit shows the current configuration for the 720 area code.
What must the system operator do to make the required changes?

A) Delete "720" from J - Mountain Daylight,then add "720" to K - Mountain NoDaylight.
B) Add the area code "720" to K - Mountain No Daylight.
C) Modify time zone designation from J -Mountain Daylight to K - Mountain No Daylight for area code and prefix "720:435".
D) Delete "720" from J - Mountain Daylight, then add "720:435" to K - Mountain No Daylight.
E) Add the area code and prefix "720:435" to K - Mountain No Daylight.

5. A system is logging errors on a porter process during every reboot/restart of Proactive Contact. Which two parameters, if mismatched, would cause this? (Choose two.)

A) N specified ports configured in dgswitch.cfg
B) MAXHIDSLOTS in master, cfg
C) H specified ports configuredindgswitch.cfg
D) OPERATORS in master, cfg
E) PORTSinmaster, cfg

Solutions: