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Avaya 3000-2 Exam Syllabus Topics:

Avaya ACSS Small and Medium Enterprise (SME) Communications Sample Questions:

1. A company just added another hunt group called Sales with several IP phone users as members of the hunt group. All incoming calls go to the day time auto attendant in VoiceMail Pro called DayA A . Incoming calls are starting to have problems with transfers within VoiceMail Pro. When creating a case with Avaya Support, what information should be gathered?

A) Provide Avaya with voicemail call flow database, debugview trace, latest configuration, monitor trace, and a detailed description of the issue.
B) Provide Avaya with voicemail call flow database, detailed description of the issue, latest configuration, hardware platform, and version of code.
C) Provide Avaya with debugview trace, monitor trace, latest configuration, and detailed description of the issue.
D) Provide Avaya with hardware platform and version of code, monitor trace, and description of the issue.

2. A new customer reported an issue on their site in Milan. The IP phone can login but cannot make calls to any agents that are using analog phones. what is the problem?

A) 20 packets missed means too many packets lost; IP Office stops the call proceeding.
B) Embedded Voicemail is not running properly.
C) All cards may not be seated correctly.
D) You need to buy additional licenses.

3. Which two methods will avoid corruption of the data on the SD card when removing the SD card? (Choose two.)

A) Use the System Status Application to shutdown the card before removing the SD card.
B) Just pull out the card; special shutdown is not required.
C) User System Monitor to shutdown the card before removing the SD card.
D) Use the Manager application to shutdown the card before removing the SD card.
E) Dial the shutdown short code to shutdown the card before removing the SD card.

4. Which Windows component must be verified as installed on the server before CCR is installed?

A) Internet Explorer (IE)
B) Microsoft Personal Web Server (MPWS)
C) Internet Information Services (IIS)
D) Microsoft Data Engine (MSDE)

5. What does it mean when the system status light on an IP Office expansion (e.g. ATM16, DS/DT30) module is flashing green?

A) The .bin files are not loaded into the module.
B) No lines/stations are in use on the module.
C) There is no communication with the IP Office.
D) A line/station is in use on the module.

Solutions: