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CompTIA A+ Essentials (2009) Sample Questions:

1. Which of the following is enabled in the BIOS that will prompt a user to enter their password every time the laptop performs a POST?

A) Administrative password
B) User profile access
C) Power User access
D) Power on password

2. A technician is dispatched to install additional RAM in a computer. The technician unplugs the system from the power source, and removes the cover of the PC. Which of the following should the technician do NEXT?

A) Use an anti-static bag to hold the RAM while installing.
B) Update the BIOS for compatibility.
C) Put on an ESD strap.
D) Clean out the PC with compressed air.

3. A user has a new network printer they want setup in their home. The user wants all their PCs as well as any guests with laptops to be able to print to it. Which of the following connection methods would be the MOST effective for meeting these requirements? (Select TWO).

A) Bluetooth
B) Ethernet
C) Serial
D) 802.11g
E) USB

4. After swapping an internal wireless card on a laptop with an identical model, the technician notices that the wireless does not work. Which of the following would be the MOST likely cause?

A) Wireless card is defective
B) OS needs to be updated
C) Antennae is not connected
D) Drivers needs to be updated

5. Several users have recently been calling the helpdesk about a recent network outage. These calls have increased in the last hour and are all by different users calling about the same issue. Which of the following types of communication skills should the helpdesk technicians MOST likely exercise while answering each call?

A) Listen and do not interrupt a customer and then provide a brief status update
B) Talk to co-workers while interacting with customers to help diagnose the issues
C) Provide each user with a complete, detailed report of the current outage status
D) Be culturally sensitive

Solutions: