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Oracle 1z0-456 exam : Oracle Fusion Customer Relationship Management 11g Sales Essentials

1z0-456 Exam Questions
  • Exam Code: 1z0-456
  • Exam Name: Oracle Fusion Customer Relationship Management 11g Sales Essentials
  • Updated: Sep 15, 2026
  • Q & A: 133 Questions and Answers
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Oracle 1z0-456 Exam Syllabus Topics:

SectionObjectives
Oracle Fusion CRM Fundamentals- Navigation and user interface
  • 1. Sales dashboard and workspace navigation
    • 2. Personalization and user preferences
      - CRM concepts and Oracle Fusion CRM overview
      • 1. Customer relationship management principles
        • 2. Fusion CRM architecture overview
          Accounts and Contacts Management- Customer data management
          • 1. Contact relationship management
            • 2. Account creation and hierarchy
              - Data quality and duplication management
              • 1. Data enrichment and validation
                • 2. Duplicate prevention strategies
                  Sales Process Management- Opportunity management
                  • 1. Forecasting and pipeline management
                    • 2. Opportunity lifecycle and stages
                      - Lead management
                      • 1. Lead creation and qualification
                        • 2. Lead conversion processes
                          Application Administration and Setup- Security and roles
                          • 1. User roles and permissions
                            • 2. Access control configuration
                              - System configuration
                              • 1. Business process configuration
                                • 2. Sales application setup
                                  Sales Forecasting and Reporting- Forecasting methods
                                  • 1. Quota and target management
                                    • 2. Pipeline forecasting
                                      - Reports and analytics
                                      • 1. Standard sales reports
                                        • 2. Performance dashboards

                                          Oracle Fusion Customer Relationship Management 11g Sales Essentials Sample Questions:

                                          Question #1

                                          A company has deployed Fusion Lead Management and would like to use the Assessment templates to gather additional information from the customer. The template administrator has created an Assessment template with the questions, response score, and rating for lead follow-ups and has activated the template for sales learn usage. The sales team has suggested some changes to the template.
                                          Identify three parameters that a template administrator can update for the active Assessment templates.

                                          • A. Question Sequencing Change
                                          • B. Question Text correction
                                          • C. Remove Questions
                                          • D. Response Description
                                          • E. Template Version
                                          Reveal Solution  Discussion  0

                                          Correct Answer: A,B,D  🗳️

                                          Explanation: Only visible for RealExamFree members. You can sign-up / login (it's free).

                                          Question #2

                                          Identify the three business entities that can be auto-assigned by territory definition.

                                          • A. leads
                                          • B. sales quotas
                                          • C. sales accounts
                                          • D. assets
                                          • E. opportunities
                                          Reveal Solution  Discussion  0

                                          Correct Answer: A,C,E  🗳️

                                          Explanation: Only visible for RealExamFree members. You can sign-up / login (it's free).

                                          Question #3

                                          Which module maintains the industry hierarchy for territory definition?

                                          • A. Oracle Fusion Territory Management
                                          • B. Oracle Fusion Partner Management
                                          • C. Oracle Fusion Trading Community
                                          • D. Oracle Fusion Customer Center application
                                          • E. Oracle Fusion Sales Quota Management
                                          Reveal Solution  Discussion  0

                                          Correct Answer: A  🗳️

                                          Explanation: Only visible for RealExamFree members. You can sign-up / login (it's free).

                                          Question #4

                                          Your company has recently implemented Oracle Fusion sales. In order to help prevent data loss or corruption, the company has decided to export and store data separately from the system. You have been asked to configure and run the export process.
                                          Identify the two steps that will be part of your process.

                                          • A. Label the Export Process ID in a natural language way so that other employees can easily determine the export job's intended function.
                                          • B. Combine multiple view objects into a single export process.
                                          • C. After the Initial export, apply a new date filter on the existing export map to create an incremental export.
                                          • D. After the export process is complete, set the files to FTP automatically to a separate server.
                                          • E. After the export process is complete, access the files from the Oracle Web Server.
                                          Reveal Solution  Discussion  0

                                          Correct Answer: A,C  🗳️

                                          Explanation: Only visible for RealExamFree members. You can sign-up / login (it's free).

                                          Question #5

                                          Identify three functions of the Activate Sales Quota Plan process.

                                          • A. sets the sales quota plan status to Active
                                          • B. synchronizes territory quota changes
                                          • C. sends workflow notifications to territory owners and administrators
                                          • D. activates territory quota spread formula
                                          • E. creates territory and resource quota records
                                          Reveal Solution  Discussion  0

                                          Correct Answer: A,B,E  🗳️

                                          Explanation: Only visible for RealExamFree members. You can sign-up / login (it's free).

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