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Salesforce Certified Platform User Experience Designer Sample Questions:

1. Cloud kicks research team provides its UX Designer with a readout stating the audience for the design solution has a high number of visually impaired people.
How should the design be approached?

A) Optimize for color contrast-ratio and screen-reading technology.
B) Ensure all text is black to maximize readability.
C) Design a mobile-responsive solution to be used with Mobile Publisher.
D) Ensure Health Insurance Portability and Accountability Act (HIPAA) standards and guidelines are followed.

2. A UX Designer is using the human-centered design approach to redesign a portal that medical staff use to report on patient demographics.
Which activity should come first in the process?

A) Estimating the cost to complete development of the portal
B) Designing a mockup of how the new portal will look
C) Writing technical requirements for how the portal should function
D) Observing the medical staffwhile they use their existing portal

3. A UX Designer wants to inform user stories based on user value and development effort.
Which method should be used?

A) Customer Journey Map
B) Prioritization Matrix
C) Card Sorting

4. Which two steps should a UX Designer take to create and deliver responsible andtransparent AI technology? Choose 2 answers

A) Document model cards to clarify intended context and use cases.
B) Provide clear explanations of AI predictions or recommendations.
C) Collect as much data from the user as possible for a catered experience.
D) Design AI that is seamless enough so the user does not notice.

5. Cloud Kicks (CK) is planning its Einstein Bot implementation and has identified common issues the bot canresolve. CK has determined that extensive technical planning is needed for bot effectiveness and customer satisfaction.
Which additional element(s) would be essential?

A) Onboarding planning
B) Training and support planning
C) User interface planning
D) Voice and tone planning

Solutions: