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To be eligible to take the MB-230 exam, individuals must have a working knowledge of the Dynamics 365 platform, as well as experience in customer service operations. MB-230J exam is ideal for professionals who are seeking to enhance their skills in customer service management, and who want to demonstrate their proficiency in the Microsoft Dynamics 365 platform. Passing the MB-230 exam validates an individual’s expertise in customer service management, and demonstrates their commitment to ongoing professional development.

The Microsoft MB-230J exam consists of 40-60 multiple-choice questions, and the candidate has 150 minutes to complete it. MB-230J exam covers various topics, including customer service concepts, service level agreements, case management, knowledge management, queues, entitlements, voice of the customer, and integration with other applications. The candidate needs to score at least 700 out of 1000 to pass the exam.

Reference: https://www.microsoft.com/en-us/learning/exam-mb-230.aspx

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Microsoft Dynamics 365 Customer Service Functional Consultant (MB-230日本語版) Sample Questions: